Every piece from Mottl AlwaZ is crafted to empower your individuality and elevate your style. We want you to absolutely love your LegZ, and our returns process is designed to be seamless, thoughtful, and reflective of the premium experience you expect.

 

Easy Returns Within 14 Days

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If your LegZ aren’t perfect for you, simply contact our Customer Support team at info@mottlalwazfashion.com or via our Contact page within 14 days of delivery. Items should be unworn and in their original condition, with all packaging and labels intact.

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• Exchanges are not offered.

• Clearance or final sale items cannot be returned with no exception.

• Defective or damaged items must be reported within 3 days of delivery so we can provide a complimentary return label and expedite resolution.

 

Simple, Trackable Return Shipping

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All returns must be approved before shipment, and only return labels provided by Mottl AlwaZ may be used to ensure your items are safely and securely returned.

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• Return shipping costs are deducted from your refund.

• Damaged or defective items qualify for free return shipping.

• Use the tracking number on your return label to check the progress of your return.

 

Guided Support

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Our Customer Support team is here to ensure your return is effortless and seamless. Please submit your return request using our form {here}, or email info@mottlalwazfashion.com with your order number, the item(s) you wish to return, and the reason for return. Once received, we will provide your personalized return label and guide you through the process, reflecting the care and attention you deserve.

 

Refunds

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Once your returned LegZ are received and inspected, your refund will be issued to your original payment method. Refund processing typically takes up to 5 business days from receipt.

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• The refund will include the full purchase price minus the return shipping fee, if applicable.

• Gift cards or store credit are not offered.

 

Our Commitment

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At Mottl AlwaZ, we craft every interaction to be effortless, empowering, and infused with the care we put into each LegZ. Our goal is to ensure that every step of your experience—shopping, receiving, and returning—is as elevated, thoughtful, and meticulously considered as the garments themselves.